June 1, 2024: Customer Newsletter
June 01, 2024
June 1, 2024
Dear Coolin Sewer District Member:
We are writing to share a couple of announcements and reminders as we head into the summer months.
First, the Board of Directors have chosen to move the District’s annual budget hearing to an earlier date than usual in our fiscal year, in hopes that more of our seasonal customers can attend as well. We will meet at The Inn at Priest Lake on August 23rd, 2024, at 10:00 am in the restaurant area downstairs. We anticipate a rate increase will be needed for our next fiscal year, which starts on December 1st, 2024. This public hearing will be the time and place to voice your concerns as well as view the proposed budget and our most recent rate study that was completed by Keller Associates. To provide written comment you can always send us an email though our website at www.coolinsewerdistrict.com
Next, we would like to let you know that we are in the process of updating our billing software. With this update we will be able to offer a customer portal to view invoices and manage payment options (i.e., autopay). Guest pay without logging in and mailing a check will remain as payment options. If all goes according to plan our goal is to be up and running for the December 1st billing cycle. Transferring to this new software, we need to make sure customer information is accurate and all service addresses are on file, as that will be the main form of account reference going forward. If you could please double check that your service address listed on your account statement is correct, that would be a great help. If your service address is incorrect or blank, please notify us by email or return your statement with the correct address. New customer/account numbers will most likely be created, but more information will be sent out once we get closer to transitioning.
A reminder from our Maintenance Operator that feminine hygiene products and wipes of any kind should never be flushed. If a pump fails due to one of these items getting stuck in them, the cost is on the customer.
Lastly, a reminder to make sure all invoices issued from 6/1/23 – 5/31/24 are paid in full. On 7/15/24 any outstanding invoices from that timeframe will be considered delinquent and subject to collection.
As always, feel free to contact us with any questions! Happy Summer, Coolin.
Sincerely,
Jordan Brooks
Clerk | Treasurer
Coolin Sewer District
208.290.3318
